Returns Policy

Scope Protective & Data Solutions Policy – Terms & Conditions

  1. Scope Protective & Data Solutions warranty is limited to guidelines provided by the Consumer Law in each local jurisdiction. Our goods come with guarantees that cannot be excluded under that Consumer Law. The standard warranty period is 12 months from the date of purchase.
  2. All Scope Protective & Data Solutions warranties are limited to the original purchaser only, and are not transferable to any other party.
  3. Warranty registration is not required, but purchasers are asked to retain their receipt as proof of purchase and original serial number stickers on their devices.
  4. Any party returning a faulty unit must pay all applicable freight (and insurance if applicable) charges to return the unit to Scope Protective & Data Solutions.
  5. Scope Protective & Data Solutions will pay all freight charges to return the repaired unit to the returning party.
  6. Scope Protective & Data Solutions will at their discretion, repair, replace or credit the faulty unit unless otherwise specified by contractual agreement.
  7. Any unit returned as faulty, but tested and found OK will incur a handling charge.
  8. DOA: Scope Protective & Data Solutions considers that any product that fails within 14 days of end user purchase can be considered DOA, and will be replaced with a new unit.
  9. Scope Protective & Data Solutions will fully support their products for the entire warranty period, but Scope Protective & Data Solutions cannot provide support for third party software, over which we have no control in its use or design.
  10. Returns will be rejected unless clearly marked with a Return Authorisation number supplied by the Scope Protective & Data Solutions Tech Department.
  11. Scope Protective & Data Solutions reserves the right to replace any faulty unit that is no longer in production with a current model of similar or equivalent type.
  12. Evidence of any of the following conditions will void any warranty claim. Lightning Strike, Power Surge, physical damage, or removal of any tamper seal. Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void.
  13. Scope Protective & Data Solutions recommends the fitting of telephone line and PowerPoint surge suppression devices.
  14. Information on credits and returns is contained within the accompanying Returns Policy document.
  15. Scope Protective & Data Solutions strive to ensure a maximum 10 working day turnaround from the time the unit arrives at our premises, but cannot be held responsible for any reasonable delays due to unforeseen circumstances.
  16. Goods capable of storing user-generated data may experience a loss of data during the repair process.
  17. Scope Protective & Data Solutions offer the ability to extend the warranty of your item by 6 months (for 18 months total) by registering your warranty online. See details and full terms and conditions at

Product Return Policy

  1. To return goods to Scope Protective & Data Solutions, you MUST first request a Return Authorisation (RA) number from Scope Protective & Data Solutions via fax or email, prior to returning the goods. Goods without an RA number will be rejected. Fax 03 9486 2355 email:
  2. Any goods, which are returned to Scope Protective & Data Solutions without an official Return Authorisation number, will be sent back to the dealer at their expense. An RA Number can be obtained by faxing the Return Authorisation Form to our Returns Department or emailing the Returns Department directly using The contact numbers are provided below.
  3. All claims must be made on the Returns Authorisation Form, You can fax this form to Scope Protective & Data Solutions on +61 (0)3 9486 2355 or you can use this form to fill out and submit. Processing of your return will be delayed if all relevant details are not provided. We will require all details to be completed to ensure that the RA is issued promptly and to ensure that we can accurately handle your return. An RA number will usually be issued within 2 full working days.
  4. A single RA number can be issued for one or more products being returned in the same shipment from the same location.
  5. All products being returned must display the RA Number clearly on the shipping carton, NOT on the product.
  6. Issuing of an RA number does not guarantee the acceptance of stock if other criteria is not met. The goods remain the property of the Dealer until it is accepted by Scope Protective & Data Solutions as a valid return.

Return for Credit

  1. Returns for Credit will not be granted for invoices older than 30 days, unless a shipping error has occurred.
  2. Returns for credit not in resalable condition will incur a restocking fee at the discretion of Scope Protective & Data Solutions.
  3. Freight charges will not be credited unless due to a shipping error.
  4. All goods must be returned in unopened boxes and in resaleable condition or a restocking fee may apply.
  5. Scope Protective & Data Solutions reserves the right to reject any stock that has obviously been used or damaged. Stock, which is received opened will be returned to the Dealer.
  6. The Dealer will pre-pay freight charges for goods to be returned to Scope Protective & Data Solutions.

Return of Faulty Product

  1. Faulty goods returned will be repaired or replaced with the same or equivalent product depending on available stock.
  2. Where possible, Scope Protective & Data Solutions will replace the faulty goods with an identical item. However where some goods cannot be replaced due to being a discontinued line the current equivalent model will be sent instead.
  3. Scope Protective & Data Solutions warranty is limited to guidelines provided by the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  4. The Dealer or End User will pre-pay freight charges for goods to be returned to Scope Protective & Data Solutions.
  5. Scope Protective & Data Solutions will pay freight back to Dealer or End User.
  6. Goods capable of storing user-generated data may experience a loss of data during the repair process.
  7. Any hard-drive faults must be returned with the NVR – any attempts to repair, replace or remove the hard drive by the end user will void warranty.

case studies

New security system for our new office

We just moved to a brand new office in Melbourne and needed to control the access to and from the premises. Scope constructed a solution to suit our needs perfectly. Their Access Control System allows us to control not only who has access to our premises, but what times and days access is allowed. They tailored a solution to suit both our office and our budget; providing advice and access control solutions that range from our parking structure to secure keypad access for remote stand - alone, security doors. Read on


  • “Valeo Construction have built a strong relationship with Scope Protective and Data Solutions over the years. They have been responsible for all our security needs across all facets our business; from our multiple construction sites to our Head Office. They have routinely provided clear advice about all our security options, and have acted promptly whenever needed. Their responsive, and always helpful customer service is a testament to Tim and his staff’s hard work and loyalty to his customers. We would highly recommended SPDS for all protective services needs to any size business.”

    Tom Commercial Manager, Valeo Construction

  • "The site had experienced several security incidents and I worked with Vince and his team to address and mitigate current and future risks. Vince and his team carried out upgrades promptly and ensured that all identified risks where addressed. Over many years I have been able to reach Vince 24/7 ensuring that I can speak to someone with intimate knowledge of my site and not just some call center"

    Frank Supreme & Leader Caravans

  • "I’ve dealt with many different security companies in my years working in recreation facilities. Scope and Vince provided a level of service I’ve not seen before, not only in the day to day managing of facility security, but in the execution of some significant projects with tight deadlines. The level of confidence I gained in Scope within a very short time made these deadlines reachable and stress free. They took components of the project off my hands and explained everything in language I could understand. I’ve never worked with a more responsive security company and would recommend Scope to anyone"

    Cameron.G YMCA Victoria - Centre Manager

  • "Vince was able to organize a quick CCTV change over / upgrade of our manufacturing business. The final product of the cameras surpassed our expectations. So much that I ended up entrusting him to complete a IP CCTV upgrade to my personal home. Vince also made the transition of alarm monitoring effortless ensuring zero downtime to my business and ensured he captured all the required information"

    Karl.P Supreme Caravans

  • "Vince and his team provide skilled security officers during the summer months to assist in monitoring patron behavior. I have found the team to be skilled in customer service and able to communicate well with the public. Vince and his team has also completed CCTV upgrades to the facility and I have always found there workmanship to be of a high standard and I am always able to reach Vince 24/7 ensuring that I can speak to someone with intimate knowledge of my site and not just some call center"

    Paul.M YMCA Victoria - Centre Manager

  • "I have been dealing with Vince Pepi and Scope Security for a period of 5 years. Scope provide the Richmond Football Club with professional services that include but are not exclusive to, Match day security, Access Control/CCTV maintenance and installation, Security monitoring and Event management. I am proud to say that we have an excellent relationship with Vince and Scope and find their services to be of the highest quality when it comes to subject knowledge, availability and expertise. Vince has been able to provide us with a consistent and reliable work force that has the specific and unique skill sets required to provide excellent service to us in the extremely dynamic and challenging field of professional sport. I have no hesitation in recommending Scope to any interested party or organisation"

    Steve. W Richmond Football Club - Safety and Services Manager

  • "Tim and his team completed our security system upgrade at our new HQ office fitout. Their attention to detail was fantastic going as far as pre spraying fittings in black to ensure it fit in with the office fitout. When we need assistance the turnover is always prompt and his staff are great to deal with"

    Melissa.M Core Projects - Office Manager

  • “Over the years we have developed a fantastic working relationship with Scope. Accommodating, professional and responsive are three words I’d use to describe them. Scope have assisted us with several complex solutions across our recycling plant located in Epping, Victoria. Each and every time they have demonstrated a high level of integrity and transparency and always go above and beyond to deliver great service. Tim has been so easy to deal with and my entire team enjoys working with Scope. If you are looking for personalised service and high-quality security solutions, I highly recommend Tim and the team at Scope.”

    George.H RepurposeIT - CEO

  • "During the 5 years we’ve been with them, Vince and Scope Security has worked with our family to create a really good alarm system. They’ve just installed an alarm system at another premises and we are very happy with both. It’s great to know Scope has our backs, and are willing to assist us at any hour of the day or night"

    Susan.G Resident - Toorak

  • "Scope Security have delivered an excellent CCTV system in a timely and cost effective manner. We normally use another security system provider but decided to use Scope on this job and will now look at Scope for all of our needs going forward. The staff were easy to deal with and the cost was so much better than our incumbent. The after install follow up has been exemplarily. Well done to the team"

    Nazzareno.M ROSSHOUSE - Facility Manager

contact us

Rear of 266 High Street,
Northcote VIC 3070, Australia

03 9486 2366

Enquires: Accounts: Employment:

03 9486 2355

VIC Master Licence744 136 41S VIC Security Installer744 136 62S NSW Master Licence000 101 688 QLD Master Licence393 2487

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